Handling payment declines

Declines can happen for any number of reasons—a lost or stolen card, an expired credit card, or an account that’s overdrawn. If this happens:

1. You’ll receive an email from the Portal at billing@prptax.com letting you which client had a payment decline.
2. You’ll need to contact the client for updated financials.
3. View their payment plan, update their payment method (“EDIT PAYMENT SOURCE”), and resubmit the payment line item.